Hi there community,
I have an issue called Announcements with a custom field called 'Reminder cadence'. This field has 2 selections - 2 business days and 5 business days.
The idea is the user that creates the announcement chooses 2 or 5 business days on create. Once the issue is created an email goes out with the announcement details. Based on the cadence selection an automated email then goes out as a 'reminder' either 2 business days after the first email or 5 business days after the first email.
I'm using Jira Automation but having a hard time setting this up. Right now I am adding a comment to the issue on creation and attempting to use the comment to drive the reminder based on the field selection.
Anyone have ideas for this? I am using data center.
Thanks!--Lara
Hi Lara,
Can you share the rule that you have so far? That will helps us to give you better guidance.
Hi @Lara Arthur
Perhaps you can consider configuring automation with the Scheduled trigger and a JQL query that runs daily and only includes any Jira issues approaching the date.
Please refer to the following documentation for the Scheduled trigger for more information:
Thank you.
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