Hi!
I am creating a recurring ticket automatically every other week to go through a checklist of items.
I am currently adding the checklist to ticket on creation by additional fields using this function:
{
"fields": {
"customfield_XXXXX" : "YY"
}
}
Where customfield_XXXXX id is checklists id in our system and "YY" is the index number of checklist that I want to add.
The problem lies in the index number, as the order of checklists is updated every time someone creates a new checklist, as they are in alphabetical order. So now I have to go every once in a while to update the index number to represent it's position on the list.
Is there a better way to do this, could I use something else than index number of checklist to load it? Name or something? Could the checklist be added by default functionalities, not using the additional fields?
@Jussi Soro Checklists are not part of out of the box Jira functionality, but are added using a third party marketplace app, you're best bet is to look at the documentation for the particular app you use or ask the app developers.
But saying that, the checklist app we currently use is Smart Checklist Free and I have set up automation using the Set entity property to directly create a checklist rather than choose an existing one:
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