How to add Emojis to an issue-Template (Markup language)?

[Tina K.]

Dear Community

I would like to ask for your help with the following problem:

We designed a nice template including emojis, that we wanted to use as issue-template for JIRA issues. See screenshot.

However, the only emojis we are able to include in Markup are: (/) and (x) showing as the green tick and the red cross. But for example :clipboard: , :paintbrush: etc. do not show as emojis when the template is implemented, but as text only. See screenshot.

Does anyone know, how the format of the emojis has to look like, that they appear in the end?

Or does anyone know if there is another way of creating a template where emojis can be included (different templates for user story, task and bug)?

Thank you in advance for your support! :) 

[Bill Sheboy]

Hi @Tina K. -- Welcome to the Atlassian Community!

Many of the macros and markdown supported by Jira fields in the UX are not supported with an automation rule, edit issue action for the fields.

My understanding is the only way to do some of this formatting in a rule is use the Send Web Request action to call the edit issue endpoint, passing the Atlassian Document Format (ADF) for the data: https://developer.atlassian.com/cloud/jira/platform/apis/document/structure/

There is a testing ADF builder and viewer linked to that documentation page to help with experimentation before creating your rule content.

Kind regards,
Bill

[Tina K.]

Thank you for your support Bill!

[Marc - Devoteam]

Hi @Tina K. 

Welcome to the community.

Only the editor supports markdown. in automation only markup is supported.

Automation doesn't know if a field you are setting is defined as a rich text field. 

This as per field configuration you can define the renderer of a text field. This can differ as in a different a project you can use a different field config in a field configuration scheme on a project.

[Tina K.]

Thank you for your support Marc!