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How to access user properties for Jira users in Jira Cloud instance?

Hi All,

I'm unable to access the user properties for Jira users in Jira Cloud instance. The knowledge base seems to be outdated as I can't find the "Edit user properties" in user management screen(as an admin). Could someone help me here?



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carolyn french Community Leader Sep 17, 2019

Hi @Shashank Yadav  and welcome to Community!

What specific user property are you looking to edit?

I have noticed that Jira Cloud is changing very quickly around user management, and so the documentation is still catching up in a few areas. 

From what I can see in my instance, you can now "Suggest Changes" to a user details (Email address, Name), and then the User either accepts them or ignore the changes.


Thanks for the reply @carolyn french My requirement is to add a new custom property for a user. Is that possible now?

carolyn french Community Leader Sep 23, 2019

Not that I know of, out of the box. However, a Marketplace app may be able to help you. 

For example, I searched for "user properties" for Jira Cloud in the marketplace and came up with a few apps that might work, such as this one. (I haven't used any of them though) Might be worth it to test out!

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