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How to Resubscribe JIRA Software, Service Desk & Timesheets

Shimil Antony
Shimil Antony Mar 16, 2020

Hello.

It happened that my Atlassian was unable to bill me for a subscription so they suspended Jira Software, Service Desk & Timesheet Subscriptions. Now I've added the new card and need all the suspended subscriptions to be reactivated with all data that was in these systems.

I have created a Support Ticket 24 Hours back, but there is no response. Is there a way to contact them by phone, since its affecting our operations.

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Shimil Antony
Shimil Antony Mar 16, 2020

Update: Received a Response from Customer Advocate after 30 Hours stating that all the Cloud Services have been restored with immediate effect.

When I checked all the suspended subscriptions were reactivated. I guess the only option is to create a support ticket and wait for their response.

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Дмитрий Юрин
Дмитрий Юрин Apr 24, 2023

I can't resubscribe Jira, Confluence, Tempo, Timesheet
E-3YP-PZD-8CG-VYR
E-3YA-RHC-RNB-RVT
E-3Y2-XKU-756-D2S
E-3Y2-XPC-JR2-CMA

I need to activate it right now. Can you help me?

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