How to Prevent a Deleted User from Logging In

We created an account for a person in the company, which we then deleted since it was created in a different format from the other accounts.

We have noticed from time that we have an anonymous user editing and resolving issues. We figured out that it was the deleted account. Somehow, this person is able to still be logged into the account and comment, resolve, close, and edit things.

How can we prevent this and ensure that the account is fully deactivated. This can pose a major security risk down the line if we need to remove users from Jira due to firings or layoffs.

Thank you.

2 answers

1 accepted

Accepted Answer
2 votes

Actually, this is almost certainly nothing to do with the deleted account. Once the account has been deleted, they cannot log in. That's it. It's gone, dead, totally secured.

What you have probably done is allowed "anyone" to edit, comment, resolve, close etc. Check your permission scheme(s). If you see the word "anyone" anywhere, that's the problem. You also need to check the workflow transitions ALL have at least one condition, even if it is just "is in jira users" or "in role of user"

Thank you Nic, this definitely answered my question. It seems we had our security to open and it was allowing anyone to edit comment or resolve issues. We have set restrictions and that has solved the issue.

Thanks for your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,802 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you