How to Move a set of Issues between instances of JIRA

Christian Roestel Community Champion Jan 05, 2018

I would like to Move / Copy / Clone issues from one jira instance to another to archive issues.

ideally:

  • Issues can be individually Moved or Bulk Moved.
  • The Issue Key is retained
  • All Issue data, user information, and change history is retained.

anyone know how we could move issues based on a JQL filter to another instance?

4 answers

Hi Christian,

I'd recommend you using Configuration Manager for Jira for this one - the add-on gives you the ability to copy, clone or move Jira project configurations between instances, including their issue data. For migration purposes, it is known to deliver with zero data loss.

 

Here are some of the use cases that are relevant to your scenario:

If you have any questions, ping me :)

Cheers,

Bianka

0 votes

Christian, 

I would highly encourage you to look at managing this with permission schemes. You can easily make issues "Read-only" and restrict most everyone from seeing them. The reason that I suggest this way is because splitting JIRA instances is normally not an easy task. There is often quite a bit of overhead. If you have to go down the splitting route for some reason, there are basically two options. 

 

1) Use the project export/import feature. Export a project from one JIRA instance and import it into another. The reason this is difficult is because the configurations between the two projects need to be essentially identical. This can require quite a bit of work to make them match. Additionally, you can only import into an empty project. This means you cannot import new issues that you want archived into an existing archive project. Unless you were able to leverage project templates, this method will require a lot of overhead. You may be able to reduce some of this configuration work with a plugin.

 

2) I do not have any affiliation with, nor have I used this plugin, but there does exist a plugin that can copy issues between remote instances. One issue with this is that Atlassian Labs makes it, it is unsupported, and not compatible with the latest versions. 

In general, this really is a chore to accomplish. Unless you've got no other option, I personally wouldn't go down that route.

Hope this helps. 

Kian

To contribute to Kian, this is the plugin he may have had in mind -- https://marketplace.atlassian.com/plugins/com.awnaba.projectconfigurator.projectconfigurator/server/overview

 

It can do the work for you on it's own - but I recommend reading through the documentation first to really know what it does and how - it's powerful, so handle with care.

 

Though, I'm curious why you'd want to do a migration to archive data this way, there're backups for this.

0 votes
Ignacio Pulgar Community Champion Jan 05, 2018

Hi Christian,

I agree with Kian that the Project Import from a backup file is a headache.

Exporting issues to CSV from the issue navigator and importing them to the target instance seems to be a better option.

However, I would personally go for an offline archival approach, exporting issues to all formats at your disposal (CSV, HTML, Word, PDF, XML...) together with their attachments, and keep all that stuff properly classified in a folder anywhere else (Google Drive, Dropbox...).

That way, the info would be available for further consultation but not subject to licensing limitations, plus you avoid the temptation of resurrecting the project with its former configuration, which can take more effort than building it from scratch, specially as requirements change over time.

Don't be afraid of 'loosing' settings or searching capabilities: The exact configuration doesn't matter in read only mode, and Ctrl+F or Google Search is just good enough.

Regards

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot