1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.
2. Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.
3. When ticket is closed in Jira, the status should be update in CA service desk as completed.
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As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
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