How to Integrate Jira with CA service desk?

1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.

2.  Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.

3. When ticket is closed in Jira, the status should be update in CA service desk as completed.

1 answer

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Alexey Matveev Community Champion Dec 14, 2017

Hello,

It is better to reconsider your requirements because you would need to develop lot's of code which you will have to mantain.

You can develop a plugin for it or use Adaptivist ScriptRunner to develop your custom scripts.

So the plug-in can be created in the Jira side? Do you have any materials I can refer into for more details.

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