1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.
2. Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.
3. When ticket is closed in Jira, the status should be update in CA service desk as completed.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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