How to Integrate Jira with CA service desk?

1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.

2.  Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.

3. When ticket is closed in Jira, the status should be update in CA service desk as completed.

1 answer

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Hello,

It is better to reconsider your requirements because you would need to develop lot's of code which you will have to mantain.

You can develop a plugin for it or use Adaptivist ScriptRunner to develop your custom scripts.

So the plug-in can be created in the Jira side? Do you have any materials I can refer into for more details.

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