1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.
2. Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.
3. When ticket is closed in Jira, the status should be update in CA service desk as completed.
It is better to reconsider your requirements because you would need to develop lot's of code which you will have to mantain.
You can develop a plugin for it or use Adaptivist ScriptRunner to develop your custom scripts.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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