1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.
2. Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.
3. When ticket is closed in Jira, the status should be update in CA service desk as completed.
Hi Vijay, Bharath,
Developing custom scripts has its own challenges and integration plug-ins don't always suffice the needs in the long run. Maintaining the scripts, keeping them up-to-date and working with each release of the integrated systems takes a lot of time and effort. Whereas, plug-ins might not offer scalability when you want to add more systems in your ALM dev space later.
I would suggest you to consider OIM, which is a comprehensive integration solution that will not only integrate Jira & CA SD; it will help you integrate over 50 more systems as and when you need. It’s an out-of-box integration solution which is easy to configure and needs zero maintenance at your end. Refer this link: https://www.opshub.com/integrations/ for use cases that will give you an insight into how OIM works.
Thank you for your interest in OpsHub solution. OpsHub Integration Manager (OIM) is licensed based on number of unique users in the systems that is being integrated. Can you please send us an email at firstname.lastname@example.org and someone from our Sales Team will set up a call to answer your questions/respond over emails.
OpsHub Integration Manager (OIM) supports bi-directional sync between Jira ServiceDesk and CA SDM out of the box. Comments, Attachments, Links, Relationships along with History can be synced between these systems.
All the artifacts in both the tools are supported and the use case(s) outlined above can be easily implemented. For more information, please contact email@example.com
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