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How to Integrate Jira with CA service desk?

1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.

2.  Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.

3. When ticket is closed in Jira, the status should be update in CA service desk as completed.

4 answers

1 vote


It is better to reconsider your requirements because you would need to develop lot's of code which you will have to mantain.

You can develop a plugin for it or use Adaptivist ScriptRunner to develop your custom scripts.

So the plug-in can be created in the Jira side? Do you have any materials I can refer into for more details.

Hi Vijay ,

Have you found any Solution for this, we are looking for the similar functionality . it would be great help from your end if you provide any related info.?

Hi Vijay, Bharath,

Developing custom scripts has its own challenges and  integration plug-ins don't always suffice the needs in the long run. Maintaining the scripts, keeping them up-to-date and working with each release of the integrated systems takes a lot of time and effort. Whereas, plug-ins might not offer scalability when you want to add more systems in your ALM dev space later.

I would suggest you to consider OIM, which is a comprehensive integration solution that will not only integrate Jira & CA SD; it will help you integrate over 50 more systems as and when you need. It’s an out-of-box integration solution which is easy to configure and needs zero maintenance at your end. Refer this link: for use cases that will give you an insight into how OIM works.

Hi VIjay,


DId you finally get a solution? Jira and CA expose REST apis you could easily use for your synchronization

For more information on this you can contact me on

I am interested in this topic as well. Did you find any solution? Actually, I need just "one way" integration, from CA SDM to Jira. 

I leveraged on the REST APIs that Jira exposes and the SOAP APIs exposed by CA SDM, CA SDM also has REST. 

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