1. If a incident is created in CA service desk, then a corresponding task should get created in Jira.
2. Any update done on Jira like assignment, comment logged etc. should be logged into CA service desk as a comment.
3. When ticket is closed in Jira, the status should be update in CA service desk as completed.
Hi Vijay, Bharath,
Developing custom scripts has its own challenges and integration plug-ins don't always suffice the needs in the long run. Maintaining the scripts, keeping them up-to-date and working with each release of the integrated systems takes a lot of time and effort. Whereas, plug-ins might not offer scalability when you want to add more systems in your ALM dev space later.
I would suggest you to consider OIM, which is a comprehensive integration solution that will not only integrate Jira & CA SD; it will help you integrate over 50 more systems as and when you need. It’s an out-of-box integration solution which is easy to configure and needs zero maintenance at your end. Refer this link: https://www.opshub.com/integrations/ for use cases that will give you an insight into how OIM works.
Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events