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Greetings! We are looking to onboard customers to our Jira account so they can view work item progress, descriptions, acceptance criteria, and story points.
We have three constraints:
Does anyone know if we can do this OOTB, and if so, how? If not, do you know any third-party tools to give us this ability?
Hi @Josh Mathews and welcome to the community!
Customers should not be able to see the hours logged on individual work items.
Customers should not be able to see card comments.
The short answer is there's no way to do this natively and due to the nature of the permissions/API model, I'm not sure there are options in the marketplace either. Jira does not provide this type of granularity.
Off the top of my head, you could do something like this, which would potentially add costs and be a bit involved:
From here, you'll set up at least two automation rules:
Rule #1 - Create Clone Request
Each time a story is created, it will spawn a clone to JSM that will give customers visibility into what's going on without direct access to the original story.
Rule #2 - Keep the statuses in sync
As stories transition to different statuses, this rule will sync that status on the linked JSM issue. This will also provide automated notifications to the customer
That's it. This is an involved solution, but I'm not sure you're going to get any straightforward options for this use case.
You can add another rule like this for that stuff:
This will simply overwrite the previous description with the new detail each time.