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How to Change the Email Template

ServiceDesk
ServiceDesk February 21, 2018

I am using JIRA Service Desk on Cloud.  How can I change the email template when an Issue is Assigned? I attached the email notification screenshot that I receive.Email Notification.PNG

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Steve Thornhill
Steve Thornhill
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February 21, 2018

You could look at JEMHC to enhance the functionality of the email system for cloud.

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/cloud/support

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Thomas Schlegel
Thomas Schlegel
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February 21, 2018

@Steve Thornhill - thanks for pointing to that app, I didn't know it yet

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Steve Thornhill
Steve Thornhill
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February 21, 2018

It can take a little while to get used to the configuration, but it is a very powerful addition to JIRA.

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ServiceDesk
ServiceDesk February 21, 2018

Thanks Steve and Thomas for your feedback.   Will definitely look at JEMHC as an alternative.

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Thomas Schlegel
Thomas Schlegel
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February 21, 2018

Hi Mike,

this is not possible. There is an issue for that, but it was closed as "Won't fix":

https://jira.atlassian.com/browse/JRACLOUD-7266

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Deleted user April 3, 2018

We've also experienced this problem. It's a shame that many of the needs for properly using Atlassian for customer support are not currently supported despite the community requesting it and several open support tickets on the issue across all email templates. 

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