Hi Community,
I’m currently working on a project where we need to automate the comment sections of tickets based on filters or ticket IDs to provide a streamlined view for our higher management. The goal is to enable quicker insights and decision-making by automatically populating the comment section according to certain criteria or filters. Could anyone share insights, tools, or best practices on how to achieve this automation efficiently? Ideally, it should be flexible enough to integrate with our existing system and allow for real-time updates. Any suggestions on the technical approach, platforms, or frameworks that would make this process smoother? Looking forward to your guidance and recommendations.
Best regards,
Yash Raj Pradhan
