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How does the resolved date get populated?

Shannon Riley March 11, 2019

How does the resolved date get populated in JIRA cloud or how does it work? 

2 answers

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Alexey Matveev
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March 11, 2019

Hello,

The resolved data equals to the date, when you set the Resolution field for the issue. You can not modify this field. 

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Jack Brickey
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March 11, 2019

when you transition an issue to the "Done" (or similar final state) and set the Resolution value.

Shannon Riley March 11, 2019

How do I set the Resolution Value? Is it something I need to do with the workflow so when a issue is moved to "Done" status that date is automatically populated 

Joe Pitt
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March 11, 2019

Yes. The transition to 'done' should present the resolution field on the transition screen or set it in a post function. 

Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2019

what you should do is to edit the workflow and on every transition to DONE (or whatever you final status is) you should add a validation action of requiring the Resolution be set. You also need to add the Resolution field to the screen for those transitions. If you don't have a 'resolution required' screen defined you can simply create one. IMO, rarely should you not require a Resolution value when closing out issues. The other option, if you do not care about the actual value at all, is to simply add a post function to set the Resolution to Done when transitioned to the Done status. However, if you want to differentiate between Done and say Won't Do or Could not Reproduced, etc. then allow the user to select the resolution value.

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