How does a Jira Cloud site admin change user email address


I need to change the email address of a servicedesk user.

How do I do this?





2 answers

0 votes
Ann Worley Atlassian Team Apr 28, 2017

Please try:

  1. Click on the Service Desk project
  2. Click Customers on the left
  3. Click on the customer on the list
  4. Choose "Administer User" on the left
  5. Choose the Actions button/pulldown over on the right
  6. Click "Edit Details"


Hi Ann,

Thanks for the reply. They are not a Customer. They are a servicedesk user. They are an agent who answers tickets. They are not in the customer list.



Ann Worley Atlassian Team Apr 28, 2017

Thanks for letting me know. Based on Invite, edit, and remove users an admin cannot necessarily change a user's email address:

"You can only edit details for your users' accounts if they have managed accounts for a domain that you've verified."

It looks like the user can make the change, though:

Managing your user profile

As an admin, I have tried to change a user's email, but it says, "This featue is temporarily unavailable. Please try again later." The user themselves also cannot change their email address. Is there any way to get an email address changed or is something donw right now?


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,850 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot