I have a project that has a mail handler to create issues.
I am thinking about making one field mandatory: Affects version.
When an issue is created from web, this would work just fine.
I cannot find in the documentation what would happen with issues that are created from email when there is a required field. Is that behavior undefined? I see the following possible outcomes:
In scenario 2, what happens with subsequent edits of the issue if the required field remains empty?
I was wondering the same thing, so I tested it:
hope this helps
Edit : refering to @Peter Ben answer:
In my testing:
* transitions : yup, possible without data in required fields
* edit (full issue edit) : required fields are mandatory -> normal behaviour
Teilor, are you sure? We are using JIRA's built-in mail handler and tickets are created. We didn't configure anything especial.
Amedee, scenario 2 is the correct one. Mandatory fields are left empty. Note that after that (subsequent edits or transitions), JIRA doesn't restrict fields to be set to mandatory (shows the red little star, but you don't have to insert a valid value).
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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