How does JIRA determine that a user is active?

How does JIRA determine if a user is "active" or not? I am using an Active Directory Group to assign users to a project role. If this group has 10 users, will the "Active user" account become 10 as soon as I make the change? Do the users need to login before being counted as "Active"?

Once a user is marked as "active", (there are SQL queries on this forum to determine that,) how do I make a user "inactive"?

3 answers

1 accepted

An active user is defined by either existing in the "jira-users" group OR having the "Active" flag checked on their user profile. It is checked by default when a user entity is created.

Either removing the user from jira-users OR unchecking the "Active" flag on their profile makes them become inactive. They will be unable to sign in, or take any action in Jira.

0 votes

Whoever that can log in. That means that they account has to be active (5.0+) AND be in group that has "JIRA Users" permission. By default this is the jira-users group.

Got it. Thanks.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,923 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot