How do you restrict users from changing the Priority of a ticket?

Created a Behaviour :

  1. Use Validator Plugin     = Enabled
  2. Guide Workflow           = Helpdesk Workflow
  3. Fields: Priority             Optional, Read Only, Shown
  4. Conditions:                  Except  Project role (HelpDesk)


The Priority apparently is only restricted when creating the issue, it can still be changed in View and Edit. What am I missing.

Thank you for any help you can offer

1 answer

You can set the priority as readonly and make it readable to certain users,


The second solution is, you can add workflow to change the priority, and add validator to limit the user who is changing the propriety.



Thank you for your reply Harry Ha. I am using the Behaviours Plugin as I indicated above, and the Priority field is restricted when the issue is being Created, so that works. But once you submit the ticket, it can still be modified. I am looking for a fix with the Behaviours Plugin. Wondering if this is a bug. Can you walk me thru the doing this in the Behaviours Plugin or can you give me an example code?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

770 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you