How do you restrict users from changing the Priority of a ticket?

Created a Behaviour :

  1. Use Validator Plugin     = Enabled
  2. Guide Workflow           = Helpdesk Workflow
  3. Fields: Priority             Optional, Read Only, Shown
  4. Conditions:                  Except  Project role (HelpDesk)


The Priority apparently is only restricted when creating the issue, it can still be changed in View and Edit. What am I missing.

Thank you for any help you can offer

1 answer

You can set the priority as readonly and make it readable to certain users,


The second solution is, you can add workflow to change the priority, and add validator to limit the user who is changing the propriety.



Thank you for your reply Harry Ha. I am using the Behaviours Plugin as I indicated above, and the Priority field is restricted when the issue is being Created, so that works. But once you submit the ticket, it can still be modified. I am looking for a fix with the Behaviours Plugin. Wondering if this is a bug. Can you walk me thru the doing this in the Behaviours Plugin or can you give me an example code?

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