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How do you make a new custom field available for editing in the 'new' view?

I have created a basic custom field (A label) which is empty by default.

When assigned a ticket on the old view, I would have to go into the edit screen first to give the field a value before it will appear on the main ticket. Which is a pain but I can understand why that is.

However in the new view, since my custom field does not have a value, it does not appear anywhere on the screen, same as the old view.  The problem is that the new view does not have an edit screen. As a result I am unable to give this field a value unless I go back to the old view. Once I give it a value the field will appear just fine in the new view.

Is there a way to make this empty custom field appear in the new view? Or is the only solution to default the value to something so that it will always appear.


1 answer

1 accepted

1 vote
Answer accepted
DPK_J Community Leader Sep 15, 2019

@Ben_CudarsI went on to configure fields from this view (this is visible on top-right corner of screen in new view)

Screenshot 2019-09-16 at 12.15.26 PM.png


After adding field from that config, I have empty label field available as follow on issue right context.

Screenshot 2019-09-16 at 12.16.09 PM.png

Wow, can't believe I missed something that simple. Thanks a ton for your answer.

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