How do you handle soft delete of JIRA issues

[Shirley Jhirad]

HI all,

As this option doesn't exist i would like to advise and hear ideas from people that found workaround for this need.

In many cases we do not want to allow users the permission to delete.

What i do in most cases is set a status & Resolution that the issue moves to if the user would like to delete an issue. In the agile boards i update the board filter will not include issue in 'status\resolution=Removed'

Would love to hear other people thoughts about this and hear other solutions you found usefull 

Thank you!

Shirley

[Nic Brough -Adaptavist- · Accepted solution]

I've seen several options, but the basic ones that work ok (sometimes combined) are

• Setting a security level that hides the issue
• Moving issues into a "wastebin" project
• As you suggest, a "ignore me" status and resolution in the workflow

[Jobin Kuruvilla [Adaptavist]]

Setting the security level is my favorite.

[Shirley Jhirad]

Thanks!

Can you explain a littlebit on how you set the security level ? on what conditions?

I Would truely like to setup a security level but i'm not sure how to work with it.

I want to maintain the deleted status and use a security level to hide these issues, not sure how can i achieve both

Thanks again

[Nic Brough -Adaptavist-]

Actually, using both is probably slightly easier and neater.

First, you have status in the workflow for "deleted".  You probably want a transition into it from all other status, and then a transition out, back to early on in the lifecycle of the issue.

With the security level, you can define a scheme that has a single line saying something like "project administrators are the only ones who can see this issue when the security level is set to 'deleted'".  As you're using a workflow to the deleted status, you can use a post-function to set the security level to 'deleted' automatically as the user uses the transition, and another one to remove it when "undeleting"

[Surya Saripalli]

the above solution doesnt work. So can i please know what i am missing. 

[Nic Brough -Adaptavist-]

I think you need to explain what you mean by "doesn't work", because it works perfectly in the places I've seen it implemented.

[Surya Saripalli]

i tried to implement this feature in subtask

[Surya Saripalli]

we have a subtask that i would like to hide using the issue security scheme. According to my understanding the subtask inherits the security level of its parent. So when i have assigned the issue security scheme on the subtask it does not hide from the board. 

My implementation : Created issue security scheme and assigned it to role project-administrators

Created a workflow state deleted and added a post function to assign it to new issue security scheme i created

and I still see it on my board. 

So i assume its the subtask that is causing the issue. Please do let me know

[Surya Sonal Saripalli]

we have to assign issue security in project settings for this to occur...this was the step i missed due to which i could not get the issue security scheme working. It now works fine

[Hemant]

Hi Shirley,

I think, the way you done is correct workaround, there is no such option for soft delete in JIRA  

Thanks,

Hemant