How do you give a jira user access to just one project? Edited

This is driving me mad. 

We have one client and we need to give them access to one project only. They need to be able to create, edit, comment etc on that one project. i.e. they will have full access to that project but no others. i.e. not even see our other projects.

I have followed multiple tutorials / posts in the community but none seem to work. Is there a simple guide to do this?

At the moment we have

1. Created the users - they are in the default group "jira-users"

2. Created a group "Project A"

3. Added the users to the group "Project A" so they are in 2 groups "jira-users" and "Project A"

4. Created the project

I have removed all permission schemes / roles etc that I had created in previous attempts to leave a "clean" installation.


They currently have access to all projects though. What are the next steps to limit their access to just one project?

We have Jira cloud

1 answer

0 votes
Thomas Schlegel Community Champion Aug 18, 2017

Hi Richard,

I think, all your other projects have permissions based on the group "jira-users". That is why your client is seeing all of them.

The problem is, that jira-users is a basic group. It is used in general for the basic permissions, such as login etc.

You have to create a new group for your internal users. Do not add your client's people to that group! Let's call it "internal" here.

Then create a new permission scheme as a copy of your existing permission scheme, name it e.g. "all except client x".

Then replace every occurence of "jira-users" with your new group "internal" in the new permission scheme "all except client x".

After that, add this permission scheme to all projects that client x should not see.

Can I ask a question?  If Project A group was created for the new group wouldn't you just remove them from the jira-software group?  Couldn't Project A group then be excluded from all Projects as needed or do you still need to have multiple permission schemes as well?  I may be misunderstanding some of this but do have a similar issue so this information is helpful.  Thanks

If you remove them from the jira-software group, then they can no longer log in to use it.  The problem is the default that a single group has been used to say "can log in" and in the permission schemes for "see this project".  You have to separate that out, so that everyone you need to log in can log in, but only certain people can see certain projects.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,119 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you