How do you get the story to stay as unresolved resolution when you edit a "open" story?

We have stories with a line across appearing closed visually that are still in an open status. I noticed that the resolution no longer stays in "unresolved" when you go and edit a story.  Is this why were are experiencing this problem?

I only want a resolution to be selected when we mark a story "done".

What setup needs to be modified? 

2 answers

0 vote

Remove the "resolution" field from the "edit" screen.

The problem here is that if you have the field on an edit screen, JIRA will set it to something.  There is no option to leave it empty or set it to none, and you can't add one.  Any value in the resolution field means the issue is resolved and hence, struck out.  

You should only place the resolution field on transition screens on transitions that move an issue from <any status you think of as "open"> to <any status you think of as "resolved">

Hi. I'm having this problem also. I have definitely removed the resolution field from the exit screen, but this isn't making any difference. The resolution is still being changed to fixed. The story ID text is still appearing with strikethrough.

Asked also at https://answers.atlassian.com/questions/24281120/opening-edit-screen-is-changing-resolution and probably a different answer, as you've ruled out the screen!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot