Hi there, I was hoping that you may be able to give a hand on an issue im facing?
Ive set up a hierarchical approval scheme on Jira using conditions and hidden states in a single column, however, the speed of the process can be improved if I am able to enable a notification scheme for each transition of the approval
Is this possible? If so, any advice or direction would be greatly appreciated
notifications are driven by notification events fired in the post processing of the transition. You can create custom events and replace the notification in the transition with your custom event. Custom events are automatically added to the notification scheme so you can add the needed group/users to that custom event notification.
You need to be a JIRA admin to add events and update notification scheme. The documentation for adding events is clear.
Yes, the documentation has been very clear on how to create this process, however, I have around 8 separate user groups that are dependant on departments and document types. I have noted every possible instance in which a notification must be sent and it appears that I must create custom events for each possible notification instance? Is that right? or am I over-complicating this?
Thanks again for your time
I created a group notification and add all existing users to the notification group. Everything works just fine... but now I want to add a new user to the existing notification stop bu I'm not able to find the notification group file....arg.. :-) . Would you tell me how to get to the notification group file?
Hi @John Nguyen
I was faced with the same issue, but I went directly to the user groups.
As I set particular user groups for the notifications, I just added members into the User Group and then I didn't have to play around with the notification rules. That should do the trick.
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