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How do you access the user who triggered a transition with Automation for JIRA?

I have a rule that when a certain transition happens a comment should be left indicating who made that transition.  The rule runs fine, but the comment is missing the name of the user.  I'm using "{{initiator.name}}", should I be using something else/is this value not accessible?

1 answer

Hi Adam,

You may want to try {{initiator.displayName}} as this is gives the nicer version of the users name.

If you are finding the value is still empty it might be worth raising a support request with screenshots of your rule/issues so we can debug it further.

Cheers,
Brydie [Automation for Jira]

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