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How do you access the user who triggered a transition with Automation for JIRA?

I have a rule that when a certain transition happens a comment should be left indicating who made that transition.  The rule runs fine, but the comment is missing the name of the user.  I'm using "{{}}", should I be using something else/is this value not accessible?

1 answer

3 votes
Brydie McCoy (CB)
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Sep 12, 2019

Hi Adam,

You may want to try {{initiator.displayName}} as this is gives the nicer version of the users name.

If you are finding the value is still empty it might be worth raising a support request with screenshots of your rule/issues so we can debug it further.

Brydie [Automation for Jira]

Im using {{{{initiator.displayName}} but it comes back as an account ID. Reporter and Assignee show though...

Like # people like this

was doing this on the test site i had so i figured out it was a different issue, it worked perfectly on the prod site. Thanks!

Like Mihaly Dallos likes this

Related, if you want to actually tag (@ mention) the user who initiated the automation, that would be:


 This will display as the user's name in the standard format when you @ mention someone in a comments.

Like # people like this

Thanks @Casey Gould In specs they mention only displayName method for initiator. Your suggestion was very helpful

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