How do we verify cloud instance of JIRA

Question

Good morning,

Following the instructions on this page I'm unsure given we are running a cloud instance of JIRA Software how to verify our domain.

We received a notification this morning via email regarding verification our domain as we have a password policy in place.

Are you able to please clarify the process?

Thank you in advance,

Cheers,
Sean

Kipland Iles · Answer

I admit that this process is as clear as mud. Cloud users all have the atlassian.net suffix when they access their cloud instance. I don't think that domain needs to be verified and as Stefan already found, can't be verified.

I think that the domains that need to be verified are identified by the domain portion of the users' email addresses. I have already discussed this at https://answers.atlassian.com/questions/42686947.

If you download the verification HTML file and look at the source you can see additional instructions. Unfortunately, this will be problematic for a lot of folks.

I have direct access to my web server

* Upload this file to the root folder (top-level folder) of your domain's website.

* The file must be accessible at: https://example.com/atlassian-domain-verification.html

* Return to Atlassian admin screen to complete the verification process

I am using a CMS or other managed service

* Create a page with the path: /atlassian-domain-verification.html

* Insert this token somewhere into the page: REDACTED

* For security reasons please ensure that only site administrators can edit or post comments to this page

* Return to Atlassian admin screen to complete the verification process

SP · Answer