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How do we make comments mandatory upon ticket resolution?

When a tech is getting ready to resolve an issue we want to make it mandatory that they add a comment in the resolution pop-up box.  Is there a way to do that?

2 answers

2 accepted

2 votes
Answer accepted
Thomas B
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 24, 2018

Hello - I would recommend creating a 'Screen' with the Resolution field populated and integrating that into the specific workflow. This will allow a screen to pop-up with a comments field for users to type a comment before resolving an issue.

 

  1. Go to JIRA Administration > Issues
  2. Go to Screens > Add screen - create a name for your screen (my name is Comment Screen) and add the field "Resolution" to the screencomment-screen.PNG
  3. Go to Workflows > Click Edit on the workflow you want to comment on when transitioning to 'Done' status
  4. Click on the transition from your last status into your completed status and click edituse-screen-in-transition.PNG
  5. In the Screen option, select the screen we just created and click saveresolved-comment.PNG
  6. Publish the workflow
  7. Try to transition a issue into the completed or resolved status. resolved-comment-screen.PNG

Hope this is somewhat useful. 

 

Thanks

This was very useful - thank you.  The issue has been resolved.

1 vote
Answer accepted
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2018 • edited

Hello Alison,

You can use Validators to implement this functionality:

Navigate to your project > Project Settings > Workflows > Click to Edit your Workflow

Select the last transition of your workflow and click Validators:

Screen Shot 2018-10-24 at 17.46.19.png

 

Then, add the Field Required Validator to the last transition of your workflow, selecting the field comment:

Screen Shot 2018-10-24 at 17.46.47.png

P.S: You should also have a screen with the comment field in the last transition of your workflow.

For more information, check the documentation below:

Advanced Workflow Configuration

I've seen that article but when I go to add validator I don't get the available fields drop down list. This is what I see:Validators.PNG

Like Parveen Vats likes this
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2018

Hello Alison,

Are you using JIRA Server or Cloud?

There is an add-on called JIRA Suite Utilities that provide the validator I mentioned. It's added by default to JIRA Cloud, however, this add-on is paid on the Server version.

If you are using JIRA Server, you can install the add-on in the link below:

JSU - Suite Utilities for Jira

We are using Jira Server.  I will look into installing the add-on.  Thanks for the help!

Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2018

You are welcome, Alison.

Thanks @Petter Gonçalves 
Your 2018 answer helped me :)

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