I could successfully attach a file to a Jira issue, however, it's not publicly available, in other words, customers can not see the file.
I used curl for this integration and could not find a way to share the attachment.
any comment or suggestion is welcome.
Hi Vahid Azad,
By default customers cannot see attachments unless you share it within a public comment.
So I believe you must create a comment referencing the new file you've just uploaded using the folloing syntax:
or for other files:
Alternatively you can use a third-party app such as Extension for Jira Service Desk to allow attachments be viewed by customers.
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