Dear All,
I could successfully attach a file to a Jira issue, however, it's not publicly available, in other words, customers can not see the file.
I used curl for this integration and could not find a way to share the attachment.
any comment or suggestion is welcome.
Thanks
Hi Vahid Azad,
By default customers cannot see attachments unless you share it within a public comment.
So I believe you must create a comment referencing the new file you've just uploaded using the folloing syntax:
images files:
!image-2020-01-10-08-36-21-609.png|thumbnail!
or for other files:
[^documentation.pdf]
Alternatively you can use a third-party app such as Extension for Jira Service Desk to allow attachments be viewed by customers.
Kind regards
Thanks Jack, I try creating a comment as well to see if it can be accessible. I will come back with the result.
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Hi all,
This worked perfectly for me:
curl -u admin:admin -X POST --data '{"body": "Please find the requested file attached. \n\n [^Document.ZIP] "}' -H "Content-type: application/json" http://localhost/rest/api/2/issue/TEST-123/comment
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Glad to know :)
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Attachments are visible to user that can see the issue. You can't share an attachment outside of the issue. Can you customers see the issue?
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Attachments are not visible in the service desk which is the front-desk for the customers, it is indeed visible in the Jira but not in the customer view mode
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