Updating existing issues
From version 4.3 of JIRA Importers plugin you can update existing issues. Your CSV file needs to contain a column that during the import wizard is mapped to Issue Key. If an issue exists for a given key it will be updated.
I have tried this and there is no Issue Key to map to.
Hi, Thanks! Been looking everywhere for a resolution to this. My problem was using the "Import Issues from CSV" option from the issues drop down, this does not have the Issue Key field as an option. Didn't bank on there being different import options from different menus! Thanks for the workaround!
Note that CSV import for users in Issues > Import Issues from CSV is limited to creating issues as per its respective documentation in https://confluence.atlassian.com/jira/creating-issues-using-the-csv-importer-636420874.html
https://confluence.atlassian.com/jira/importing-data-from-csv-185729516.html is for the administrator as you can see the page location in the page tree on left-side.
+1 for this thread, was able to use external system export to update issues. I was trying to add a custom field value, selected "Issue Key", my custom field and checked the box for "Map these fields to Jira" then it did make me select "Summary" in the drop down but I didn't select the box to the right. It seemed to work and do what I needed it to though!
@Eugene Yasyuchenko as @vitaliy zapolskyy pointed out the location of the Admin External Import. Just remember if you are updating that the importer requires a summary field however the summary does not need to be mapped (leave it unchecked). As long as the issue key exists, it will update those tickets.
I'm getting below information while i try to update the existing issues in Jira with new values.
"while updating issues have been skipped because they already exist in destination projects."
Please let me know why i get this error. I'm Jira administrator. Below are the steps i follow:
In Jira settings --> System --> Import and Export --> External System Import -->
1. I get Jira Import wizard
2. I selected CSV
3. I got new page as CSV file import. Here i have File import and i uploaded the CSV file which i prepared. (Note issue key and all details are available. My aim is to change the Story points in each issues to a new value in Jira using this bulk option)
4. I map in the next page "Fields" only the Issue key and Story points.
Output is what is mentioned in the first line.
Request to guide me in steps (micro level) so that it can benefit everyone.
Thanks in advance
Anybody knows a way to update specifically the issue key using csv? I'm using external import for trello (so comments and a bunch of info gets imported), but issue key is not kept the same as trello, which is bad.
I've tried updating the issue key, using issue id, but no luck.
I have recently tried to update existing issues from a Jira file using the system Import external system. The debug log says it didn't import because the issue already existing. I do have a issuekey, summary columns in my csv with the number of the existing Jira issue. Any ideas how to solve?
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