How do I update existing issues using the CSV importer for JIRA OnDemand

The Importing Data from CSV - Atlassian OnDemand Documentation reads:

Updating existing issues

From version 4.3 of JIRA Importers plugin you can update existing issues. Your CSV file needs to contain a column that during the import wizard is mapped to Issue Key. If an issue exists for a given key it will be updated.

I have tried this and there is no Issue Key to map to.

2 answers

1 accepted

I have have found a workaround. Under JIRA Administration > System. Under IMPORT & EXPORT > External System Import select Import from Comma-separated Values (CSV). This wizard includes the 'Issue Key' in the field selection dropdown.

Thanx - Very helpful input! This should be implemented in the official Atlassian support documentation

Hi, Thanks! Been looking everywhere for a resolution to this. My problem was using the "Import Issues from CSV" option from the issues drop down, this does not have the Issue Key field as an option. Didn't bank on there being different import options from different menus! Thanks for the workaround!

Note that CSV import for users in Issues > Import Issues from CSV is limited to creating issues as per its respective documentation in is for the administrator as you can see the page location in the page tree on left-side. 

Hi Thanks for the information. The documentation says updating of the existing issues from JIRA version 4.3 and above. Would like to know is there any difference for the cloud versions of Jira.

Hi, I am actually using the steps above BUT by mapping the Issue Key and Summary I am getting an error that the issue already exists! it's not updating

I am using the External System Import

I see the same thing as Shalvika Sood Anyone know why this is happening?  Did the update functionality get deprecated?  I am using v6.2.6#6264-sha1:ee76422

0 vote

Eh? Look at one of the issues you want to update. The issue key is now on the screen in front of you next to the summary and it's in the URL as well. The bit that says project-number (JRA-123 or whatever)

Nic, I have identified the keys of the issues I want to update and they are listed in the CSV file but there is no option to map to them in the import wizard. There is no JIRA field for Issue Key.

Hi, did you ever get to the bottom of this? I'm having the same problem!

He was looking at the user importer which only allows for "create" and hence doesn't need issue keys He's solved it by using the Jira Importer which supports updates when given an existing issue key

Oh, that was badly written. By "user importer" and "Jira importer", I mean there are now two CSV importers available. The user importer is available to normal users, but the Jira importer is for admins only.

Ah, I made the same mistake. I've found it, thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot