How do I turn off issue detail popups on JIRA boards?

I inadvertently enabled the issue detail popups (instead of showing them in a sidebar), and my team hates them.

And now I can't figure out where the switch is??!?  I thought I found it, and I am seeing the sidebar again, but many of my team are still seeing the popup.

 

1 answer

1 accepted

This widget could not be displayed.

Hi Peter,

At first I thought this particular feature was part of the new interface for Jira Cloud.   But when I disabled the new experience in my test I found that the issue detail view was still showing as a popup for me.  It turns out that if you're seeing issue detail view as a popup currently in Jira Cloud, this is actually a Jira Labs feature.

As such this feature can currently be opted-in or opted-out of on a per user basis.  You would need to have each user login to the Cloud instance, then go up to your avatar in the top right corner of the screen, the select Profile.  On this page, there is a Labs section that the user will have to flip the switch to off in order to disable this popup view.  

issuedetailview1.png

 

Doing so will revert the board to the previous layout that then shows the issue details in the right side of the screen.  

You might be prompted to provide some feedback when disabling this.  If you have a few moments, Atlassian certainly would appreciate the feedback on features like this so that we can help refine new features for future releases.

I hope this helps.

Regards,
Andy

Thanks, Andy! That did the trick. I thought I turned it on globally, but couldn't find the setting later.

Hi, I am wondering why I cannot find the "Labs" switch in my profile...  desperate to get the side bar back!

I also cannot find this in my profile, no matter which version I use. This UX inconsistency is driving me insane.

Andrew, please comment on this, I'd really love to get rid of the pop-ups in board view. they are fine when transitioning an issue but not at all suitable for quickly browsing them as a project lead e.g.

Hi @Ferdinand Helmer,

It is not clear to me why you would not be able to see this option in your profile to either enable this or disable this feature if you're using a Jira Cloud instance.

Could you let me know more about what you do see on your profile page?

I thought this setting was on a per user basis, so my believe is that everyone has this option to set.  Could you also let me know what Cloud URL you are using here?   Perhaps with this information I can look more closely at your specific account to see if there is something specifically different about it.

Regards,

Andy

Hi @Andrew Heinzer ,

 

I am using a cloud instance "neuburger.atlassian.net". I am the site admin. 

 

On my profile page, I see 4 main points:

* Account details

----separator

* JIRA profile

* Preferences

* Assigned open issues per project

 

Thanks for looking into this!

 

/F

Hi Ferdinand,

I did some more research in to this.  It appears that there are some Cloud instances that have had this Jira Labs feature removed for the time being.   This is not something that I can change myself directly.  However I did reach out to my Cloud support team and it looks like they were able to make an adjustment to your specific Cloud instance in order to bring back these previous issue detail views.

Can you login to your Cloud instance now as different users and see if this is working as desired?

I still found that I could not see the option to enable or disable this feature, but it looks like at least the account I tested this with on your instance appears to see the previous issue detail view now instead of the popup window.

Please check this and let us know the results.

 

For other Cloud users that come across this, I would recommend that you create a support ticket with our Cloud team under https://getsupport.atlassian.com and be sure to include your Cloud URL.

It does appear there is a process that can be followed for the time being to change this, however at the moment it looks like this has to be done on an instance by instance basis.

Regards,
Andy

a million thanks! Even when enabling "the new Jira" experience, I have the neat side-bar back!

I hope it stays!

 

Thanks again!

Thank you, I have been trying to turn that off for a while now.

 

Thanks!!!!!

Thanks for this! 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

226 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you