How do I stop these Popups?

Peggy Garcia January 5, 2024

Please let me know how to stop the popups that want me to connect to Teams and/or Slack? They are constantly appearing. I do NOT need any additional interruptions to my day. I already have too many. 

 

4 answers

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Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 8, 2024

Hello,

The Team Level and Sitewide Product recommendations are currently encountering a Bug that fails to recognize that the product recommendations setting has been disabled or dismissed on some sites, and we are investigating the causal factors.

I have already added your feedback for developer review but also please check out the following Bug and select the "This affects my team" option to help us better track the number of impacted users:

Regards,
Earl

Peggy Garcia January 8, 2024

Thank you, done!

Like Earl McCutcheon likes this
0 votes
Tobias Lindell May 23, 2024

Why am I not able to see this "Turn off product recommendations" setting? 

Jira Service Management data center version 5.12.2TurnOffRecs.PNG

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2024

Hi @Tobias Lindell 

That appears to be a Server or Data Center edition.  This thread was specifically addressing product recommendations within Jira Cloud.  I don't believe that our Data Center or server editions have this feature.

0 votes
Tim Kopperud
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2024

Hi @Peggy Garcia

As Jira admin, navigate to System from the cog icon in the upper right corner.

Select General Configuration and follow the link "Turn of product recommendattions". 

image.png

This gives you this dialog

image.png

You might apply a reason for turning them off. Confirm the change.

IMPORTANT: Notice it cannot be undone and affect all users. 

TimK.

Peggy Garcia January 5, 2024

Thanks Tim, however I am not a Jira Admin and do not have access to turn it off. This should be at a personal preference level since it truly impacts my work in Jira.

Tim Kopperud
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2024

Hi @Peggy Garcia, it would be a nice feature if users could toggle this themselves, but this is currently not implemented by Atlassian as far as I know. 

TimK

0 votes
carolyn french
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2024

Hi @Peggy Garcia ,

I know how that feels, but hopefully once you quit the window, they don't come back. Are the same ones coming back when you quit out of them?

Peggy Garcia January 5, 2024

Hi Carolyn, yes, they are. Every time I open a Jira window, it pops up. It's so big that I can't even see everything that I need to see and therefore I have to close it every time. 

I am in Jira all day long and this is extremely annoying. 

Please help!

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