How do I stop the initial confirmation of request email to the Reporter

[robert anderson]

I tried removing the reporter from the Issue Created event in the notification scheme but that doesn't seem to work.  How do I stop the "We have received your request and will get back to you soon." emails from going out?

[Steven F Behnke · Accepted solution]

Please read the documentation more closely. Service Desk Customers don't use the JIRA notification scheme at all. See https://confluence.atlassian.com/servicedeskserver030/configuring-service-desk-notifications-761768809.html

Changing any events in the notification scheme will have absolutely zero impact on customer emails.

There is no way to disable the initial customer email. See https://jira.atlassian.com/browse/JSD-1620 for the current feature request.