How do I set up jira as a ticketing system?

I want to set up Jira as a proper ticketing system, how do I do it? I have looked into the plugin Jira Enterprise Mail Handler, but I do not know how to set it up correctly and I find the documentation unclear. Are there other options?

3 answers

This widget could not be displayed.

It's a "proper ticketing system" pretty much off-the-shelf, but I'm very well aware that people have completely different ideas of what such a system is.

I think you need to define some of your requirements before we can help you here. Roughly what purpose do you wish to put it to, what broad groups of user types do you have, and, because you mentioned JEMH, you obviously need something a bit more powerful than the default mail handling, so could you expand on what you want to do via email?

This widget could not be displayed.

Documentation with JEMH is a challenge, if you have clear requirements Im always happy to advise. A recent page may help:

- Configure JEMH for a Helpdesk environment from scratch

If that doesn't fit your exact needs, feel free to create a support ticket on JEMH JIRA.

This widget could not be displayed.

Great, I'll try the step by step, thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 9 hours ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

27 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you