How do I set-up email notifications to trigger every X minutes/days/hours?

[Anna Nguyen]

I am setting up an IT help desk in JIRA and I would like to set issues in my 'IT Help Desk' project to send emails periodically while they are still assigned to the IT_Group user and have not been picked up by a specific user based on a custom field 'Help Desk Priority'. I am open to create a custom status in the workflow if that helps makes this easier to script.

Essentially, while a ticket is assigned to IT_Group and Help Desk Priority = 1, fire an email every 15 minutes.

[Shawn Cranford · Accepted solution]

Hello Anna, 

You could accomplish this with a Filter Subscription.  Note that anyone who needs to receive this email notification would need to setup a subscription to the same filter as well.

-shawn

[Anna Nguyen]

Thanks Shawn! That worked splendidly