I am setting up an IT help desk in JIRA and I would like to set issues in my 'IT Help Desk' project to send emails periodically while they are still assigned to the IT_Group user and have not been picked up by a specific user based on a custom field 'Help Desk Priority'. I am open to create a custom status in the workflow if that helps makes this easier to script.
Essentially, while a ticket is assigned to IT_Group and Help Desk Priority = 1, fire an email every 15 minutes.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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