I am setting up an IT help desk in JIRA and I would like to set issues in my 'IT Help Desk' project to send emails periodically while they are still assigned to the IT_Group user and have not been picked up by a specific user based on a custom field 'Help Desk Priority'. I am open to create a custom status in the workflow if that helps makes this easier to script.
Essentially, while a ticket is assigned to IT_Group and Help Desk Priority = 1, fire an email every 15 minutes.
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