We have a service project with +50,000 tickets and I want to be able identify all the rare tickets that have a reporter of "Anonymous" that are currently slipping through the cracks of some of our queue filters.
Ideally I would like to create a queue filter with a JQL query that surfaces all the tickets that are currently open, and which have a reporter set to Anonymous.
So far attempts at creating a query for this have been fruitless... eg. I have tried variants of having a condition something like .... reporter = anonymous ... reporter = "anonymous" etc.
I have seen the inverse condition work just fine, eg. reporter != anonymous ... when used in a JQL query.
Any insight on how we might surface tickets with Anonymous reporter would be greatly appreciated. Thanks!
Welcome to Atlassian Community.
Could you please try following query and do let me know if it works for you.
It will get all issues where reporter is anonymous
reporter is EMPTY
It will get all issues where reporter is not anonymous
reporter is not EMPTY
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events