How do I search for tickets that have reporter set to Anonymous ?

[Matt Lane]

We have a service project with +50,000 tickets and I want to be able identify all the rare tickets that have a reporter of "Anonymous" that are currently slipping through the cracks of some of our queue filters.

Ideally I would like to create a queue filter with a JQL query that surfaces all the tickets that are currently open, and which have a reporter set to Anonymous.

So far attempts at creating a query for this have been fruitless... eg. I have tried variants of having a condition something like ....    reporter = anonymous ... reporter = "anonymous" etc.

I have seen the inverse condition work just fine, eg. reporter != anonymous   ... when used in a JQL query.

Any insight on how we might surface tickets with Anonymous reporter would be greatly appreciated. Thanks!

[Muhammad Ramzan · Accepted solution]

Welcome to Atlassian Community. 

Could you please try following query and do let me know if it works for you.

It will get all issues where reporter is anonymous

reporter is EMPTY

It will get all issues where reporter is not anonymous

reporter is not EMPTY

[Matt Lane]

Thanks so much Muhammad! That works great. 

I noticed I can also use, eg. reporter = EMPTY