How do I restrict access to a particular issue type for a particular user?

Hi everyone,

I'm trying to do something extremely simple but the JIRA permissions system is like wading through treacle and I can't find how to do it.

I have a project with various issue types, one of which is "Question". I have an external user, and I simply want that user to only be able to access "Question" types.

That's it! How hard can that be? Apparently, very hard :)

I've set up the permissions so that this user (call him "External") has only got read access to all issue types, which is fine, but I cannot find how to make him only able to see "Question" types.

I'd be very grateful for a guide how to accomplish this seemlingly simple task :)



3 answers

Comments Closed
1 vote

Not hard, but impossible. Jira simply hasn't been structured that way. Permissions are done at project level, and that's the end of it.

There is one possible workaround - if you set up an issue security scheme, you can hide issues selectively by setting the security field. In your case, I'd be tempted to set the security field automatically on issue create with a post function (because you can have different workflows by issue type)

0 votes
Joe Pitt Community Champion Jul 17, 2014

Issue level security was already a request when I started working with JIRA in 2007 so I don't expect them to ever implement it. I think they said it would require a major rewrite of the code. We get around it by putting issues like this in their own project. I don't know how many projects you have, but you could and a question project with components of the other project names and assign component leads so when they created an issue it would automatically be assigned to someone familiar with the project the question is about.

Thanks for the suggestions Nic, Joe - for some reason I didn't get any notifications of any answers so apologies for not replying! Sounds it will just be easier to let them have access to everything for now then.


Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,171 views 15 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you