I'm trying to do something extremely simple but the JIRA permissions system is like wading through treacle and I can't find how to do it.
I have a project with various issue types, one of which is "Question". I have an external user, and I simply want that user to only be able to access "Question" types.
That's it! How hard can that be? Apparently, very hard :)
I've set up the permissions so that this user (call him "External") has only got read access to all issue types, which is fine, but I cannot find how to make him only able to see "Question" types.
I'd be very grateful for a guide how to accomplish this seemlingly simple task :)
Not hard, but impossible. Jira simply hasn't been structured that way. Permissions are done at project level, and that's the end of it.
There is one possible workaround - if you set up an issue security scheme, you can hide issues selectively by setting the security field. In your case, I'd be tempted to set the security field automatically on issue create with a post function (because you can have different workflows by issue type)
Issue level security was already a request when I started working with JIRA in 2007 so I don't expect them to ever implement it. I think they said it would require a major rewrite of the code. We get around it by putting issues like this in their own project. I don't know how many projects you have, but you could and a question project with components of the other project names and assign component leads so when they created an issue it would automatically be assigned to someone familiar with the project the question is about.
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