How do I remove the Resolution field from the 'Create Issue' screen?

[Kristin Wheeler]

The Resolution field is on the Create Issue screen which makes zero sense.  How do I remove that field but still have it available on Resolve Screen?

[Rilwan Ahmed · Accepted solution]

Hi @Kristin Wheeler ,

1. As you have only one screen default, go to <baseURL>/secure/admin/ViewFieldScreens.jspa, click copy against default screen and rename it (example: <ProjectKey>Create Screen)
2. Click configure on newly created screen and remove "Resolution" field
3. Go to project settings --> screens (https://<baseURL>/plugins/servlet/project-config/<projectKey>/screens and click edit for the required issue type. 
4. click Associate an issue with a screen and select newly created screen for Create issue screen

This should solve your problem.

[Kristin Wheeler]

Thank you for this!  I'm so close.  It's working on my default issues, but not on my custom 'Change' issues.  How do I add it to where the blue arrow is pointing

[Kristin Wheeler]

Never mind, just figured it out!  Thanks for your guidance.

[Pramodh M]

Hi @Kristin Wheeler 

Welcome to the Community!!

Navigate to Project Settings, Click Screen Options --> Select the Create Issue Screen --> Remove the Resolution Field!!

Thanks,
Pramodh

[Kristin Wheeler]

If it were only that easy!  I only have a Default Screen.  I don't have a "Create Issue Screen" to edit.  I wish I did, but I don't know how to do that.  If I edit the Default Screen, it removes it from all screens which is not what I want.

[Fabian Lim]

If that's the case, you would need to create a separate screen for Create, Edit and view screen and assign them to the corresponding screen Schema.

Instructions: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/

Good luck