I was added to a project by mistake (along with other 5k people). Now I'm getting a whole lot of notifications that I don't want. + a lot of people commenting that they want to be removed.
The admin of the project is on holiday now. How can I remove myself from the project?
Here's a scenario for you Nic.
I am a contract worker. I was added to a Jira project by my client.
For some reason the relationship between the client and myself has deteriorated and I no longer wish to be part of the project neither do I wish to communicate with them any further. Imagine I was doing work for them but they stiffed me when time came to pay me for my services and all attempts to resolve the situation have come to naught.
I should be able to leave such a project. Any items assigned to me should just become unassigned. It should not affect the history of said items.
It's not an uncommon scenario.
I agree that they should totally keep the data, and it should not unassign stories, but I should still be able to leave. They can keep their virtual association with my account all they want so long as I don't have to keep getting their email spam or see their projects on my lists of projects.
They listened to their users who do not want people arbitrarily removing themselves from a project.
If I were a project owner and you removed yourself without asking me, I'd add you back and then look at how my organisation handles disciplinary procedures for misconduct.
I think you made two separate points, of which I addressed the latter.
If you mean to say I ignored the part about project owners not wanting users to remove themselves, yes, I understand that. Then again we're in a thread in which users are expressing the desire to do so. I'm not sure how you personally are the one to disqualify that desire.
Your part about discipline and misconduct, sounds like a top down authoritarian business culture that doesn't apply where I live or work.
You have not addressed anything, just kept repeating that you'd like to do something that would solve no real problems and directly cause problems if done in a lot of places this software is used.
I'm not disqualifying anything, just pointing out why it is a bad idea.
I have no idea why this is controversial. @jorisw makes an absolutely cogent point - I have found this annoying and heard of others who have too.
It is only a bad idea insofar as it (may be) difficult to implement. As a paying user that isn't really my concern, if Atlassian can't manage to do this I will happily take my business to somewhere that can.
@Nic_Brough__Adaptavist_ Solve no real problems? You don't consider the fact that my email is getting flooded with spam from a project I haven't been on for a year to be a real problem?
And what faith that the project lead has? If I were still on the project, I wouldn't want to be removed from it, obviously. That would make it pretty difficult to do my job. The problem is when the project lead hasn't done their bloody job and removed me because I haven't made it enough of a pain point for them to prioritize it over whatever else they might have to do. And how could removing myself from a project ever cause anyone any real problems at all? It's forcing us to go through someone else to stop our email from being spammed that solves no real problems.
No, all that makes a lot of sense. I would not want to be flooded by emails from a project that I have left.
But. When that happens, it tells me that I have failed to explain why I should no longer be involved with it.
So. To try to answer the questions you have:
>You don't consider the fact that my email is getting flooded with spam from a project I haven't been on for a year to be a real problem?
No. Why have you not told the project owner that you no longer want the emails?
>And what faith that the project lead has? If I were still on the project, I wouldn't want to be removed from it, obviously. That would make it pretty difficult to do my job. The problem is when the project lead hasn't done their bloody job and removed me because I haven't made it enough of a pain point for them to prioritize it over whatever else they might have to do. And how could removing myself from a project ever cause anyone any real problems at all? It's forcing us to go through someone else to stop our email from being spammed that solves no real problems.
Right, so that is a complete mess of a paragraph which essentially tells me that you do not know what you want.
Or, that you do know what you want, but have not explained it in a way we can talk about.
Nic, how the hell can you be a community leader of you don't even listen to community? People clearly tell you that they need an option to leave from the old projects by themselves. This is not the first post about the topic. Just imagine that even project owner may 'forget' about the project and I can't ask him to remove me from the project members, what shall I do now? You are wrong if you think if it is always possible to talk to project owner.
why can't I remove myself from the project? I am the user and I should be the one who choses in which projects I want to be.
We are now 5k users in a project spamming everyone and we have to wait for an admin to come back from holiday... On top of that there are 100 comments/h from users asking to be removed so that's over 100 email notifications.
What is the logic behind not allowing people to leave projects?
Correct, admins need to look after this.
What happens if you have stuff assigned to you and/or people need to assign to you and you "leave" on a whim? It breaks the process.
The logic is that your admins need to look after that.
Where is the back-up admin for the project/system?
Well, if I leave then I leave. And it means that I don't do stuff that are assigned to me in that project. The admins will then assign it to someone else.
What is the benefit of having me there if I'm not doing what's assigned to me anyway because I consider that I'm no longer in the project?
And what happens when it's still your responsibility? Arbitrarily deciding it's not your problem is not your job, it's your administrator's job.
It's irrelevant whether you think you're not part of the project, that is up to the owners of the project.
I'm sorry, I think you're missing the point here - yes, that's a discussion with your manager, and something they pass on to the admin when it's the right time.
It is not up to you to arbitrarily remove yourself.
Seriously though, where are your back-up admins? If you don't have more than one admin, you have a broken setup.
Don't we all have the right to get off a relationship when things go wrong?
Yes, we do!
And let me put in EU GDPR law context:
If I want to delete my account, and eventually delete all the data associated with an account,
I have the right to do so and to request confirmation.
I might be a participant in a project, not an employee.
Your explanation that
"a discussion with your manager, and something they pass on to the admin"
is, - to say the least - of a hurtful ignorance.
I don't have "a manager".
There is a Project Manager, not my manager.
And he is also the admin on JIRA.
He is not my employer or my boss.
Nobody gave him the Power in The World to hold me hostage as a participant in a project or to hold my data to his/hers discretion.
If I want to delete my account and/or data he/she has nothing to say
if no other way specified in a binding contract between me and the organisation he/she represents.
End of story.
I HEREBY REQUEST YOUR BUSINESS
to be identified by
offering web services by the web address
and assistance by
ALLOWING ME TO CHOOSE DELETING MY DATA
AND OPTING OUT / REMOVING FROM A PROJECT
BY OFFERING ME THE OPTION TO DO SO
ACCORDING TO MY WILL.
IN CONFORMANCE TO GDPR EU LAW!
Request and complaint printed as such.
02-08-2019 23.46 UTC+2
First, you've completely missed the point of the conversation, and secondly, if you think something needs doing under GDPR, you need to consult with the people you agreed terms and conditions with when you signed up and they let you in to use their system. That is not directly Atlassian, as they host the system for someone and it's that someone who owns the data. And it's got nothing to do with me, unless it's one of the Cloud systems I am at least an admin of (and even then, I'm not the data owner, barring one)
Sorry, but no. My account is with Atlassian. Here I am, right now, posting on Atlassian forums with my account. This is an Atlassian account. In this account, I can see Jira settings for two former companies I have worked with. I should be able to, in my account, end my link with those companies, at least from the point of view of this account. They should totally be able to keep the data they have that is linked to me, but that doesn't mean that I need to ever see anything about it ever again. It's just like if you delete an account on a site that disables it instead of deletes it. They still have their data, but I don't have to deal with it.
If you want to exercise your right to erasure as part of the GDPR, Atlassian's support pages mention doing so, though it means deleting your entire Atlassian account accross their services: https://confluence.atlassian.com/jirasoftwarecloud/managing-your-user-profile-764478256.html
I agree with the users in this thread and think Nic is actually the one missing the point. Users should be able to leave whatever projects they want, regardless of Atlassian's design or philosophy regarding project work and collaboration. If there are technical complications as a result of this, it's up to Atlassian to design and implement whatever is needed to deal with that. For instance, (part of) the user's name could still be listed on any remaining tickets, but membership of the project could still be terminated.
As a freelance contractor, I don't have managers to speak to, other than my clients. If I wish to no longer be part of a project, for instance because it's been handed over to others, I should not have to depend on the availability of a project manager to relieve myself of notifications regarding the project.
As an aside, I've found it crazy complicated, if not impossible, to turn off email notifications for a JIRA project, which is how I ended up at this discussion page.
I do not work for Atlassian
I have not "insulted" anyone. I have pointed out faulty thinking, which is not something I think of as an "insult". If you take it as an insult, then I am sorry that you see it as such, but I will also be very happy to talk about why I can show that it is wrong.
No, for the reasons given above.
If it's any consolation, Atlassian are moving in completely the opposite direction - the market actually wants to derive whether you're part of a project from what work you have. No more people allocating you to things and you needing them to remove you (and them saying no because you should not be removed). You'll be added to stuff when you're part of it, and effectively removed when you're not.
i haven't used jira in a while at my company, but switched roles and am now using jira again.
i went to my project list and saw a bunch of old-abandoned projects.
i then googled something like "jira remove from project", came across this thread, and read thru.
i'm not getting spammed with email cause the projects are dead, but if the projects were still alive and i just no longer worked on them, i would be irritated if i was getting spammed with emails irrelevant to me.
i get the part about data retention and project ownership/admin, and that makes sense from that end, but i still think that users should be able to do something about their view of the world in the form of preferences at least.
- show/hide projects
- opt-out of project emails
does that approach seem reasonable?
The first one is eminently reasonable, but the only way to implement that would be to get the project owners to remove you from it.
The opt-out option is the one that is never going to happen, because that's the one that breaks the data rules and ownership.
This really does come back to having your admins look after the systems properly. They need to remove you from the projects you should not be in (or at least set it up so the project only mails you on the stuff you actually need from it), and for dead/abandoned projects, do the housekeeping properly - putting them into read only (so no more emails because nothing is happening), archiving or deleting as appropriate or even just giving them null notification schemes
So I ended up here because someone in my very large company created an account for me, and I was presented with a list of team from my company to join. I clicked one and now I can see their private project stuff/Kanban board/etc I don't work on this project. You're telling me I'm not allowed to leave? I must contact some random employee/project owner and say, sorry my account was added to your team and I can rummage through all of your stuff (security issue anyone) can you please remove me?
It's not a security issue with the service or the way it works, the security issue is with your human who added the wrong person to the wrong place.
In this case, you absolutely should spend the time getting in touch with them, for (one of) two big reasons:
If you removed yourself without asking, you cause one of two problems as per those two reasons
However you got added, removing yourself is absolutely the wrong thing to do. You need to question why.
I guess I should specify, Atlassian showed me all of the products my company purchased and multiple teams using the same product @ start.atlassian.com
The product allowed me to specify which team I was on. I clicked one at random and the whole interface changed. Now I'm part of that team, without their knowledge. Also, I can't select any other team. This is the team I'm on now. Because I clicked the wrong button. And the user interface doesn't allow me to undo my own mistake. So, to respond:
the security issue is with your human who added the wrong person to the wrong place.
I'm that human
In this case, you absolutely should spend the time getting in touch with them (myself)
If you removed yourself without asking, you cause one of two problems as per those two reasons
However you got added, removing yourself is absolutely the wrong thing to do. You need to question why. I know why...
I've grasped that
Ok, that's great. I'm completely with you on the security, and I am not fond of Atlassian's default "everyone can see everything" approach (even just splitting it into two groups would solve 95% of the problem)
The next thing I would do is talk to your Atlassian administrators about setting up the systems so that people are not inadvertently added to (or removed from) the wrong projects and spaces.
I went to sign up for a game's Jira board to submit a bug request, and accidentally selected my corporate email account from LastPass instead of my personal. My bad, I'll just leave the project and move on.
15 minutes of increasingly frustrated googling later, I learn that Jira doesn't allow me to leave a project *that I signed up for*, and this is considered "working as intended" and fixing it "would solve no real problems".
So, here's yet another real problem it would fix. Allowing someone to join a project (as nothing more than a bug reporter!) but not leave it is nonsensical, in Jira or anything else.
It's not necessary to let me remove all record of myself from a project. I just want to not have it lurking in my account forever (especially if the maintainer is out of contact), or have to jump through hoops to do it. There is no reason why that should cause any problems for project maintainers; it fact they'd probably prefer it to being silently ghosted, if they get some sort of notification that I've left.
This is a bug.
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