How do I notify users in a custom field?

[Ryan Belmont]

I created a custom multi-user picker field and added it to an issue creation screen. On creation, a user can select multiple users to add to this field. I can verify that the users are being added properly.

However, I don't seem to be able to send notifications to thses users - the notification scheme is set to notify the members of this custom field on Issue Created and Issue Updated, but neither seems to be happening. Can anyone point to what I might be doing wrong?

Thanks,
Ryan

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

That's all you need to do. I would verify that the notification scheme is correctly setup on the project where the change is done.

[Ryan Belmont]

Notification on issue creation seems to be working. However, Notification on Issue Updated seems a bit wonky - I get e-mails whenever a comment is made, but not when an issue is transitioned (even though the updated time is changed). Comments made during transition also do not generate notifications this way.

Do I need to set notification on generic event fired? Is that the issue?

[Jobin Kuruvilla [Adaptavist]]

It depends on the workflow. For each transition, you can find the event it fires in its post function setup. It can be Generic Event, it can be Issue Closed event or it can be some custom events!

Identify the events used in the workflows and add notification for those events. Also add notification for other events like Issue Created, Updated, Commented etc.

[Ryan Belmont]

Yeah I think the first notification issue was buggy. I addressed the second part by changing the post-function events, which hadn't previously ocurred to me. Thanks.