I have an issue that was thought to be complete, so it was closed with a resolution of "fixed". Unfortunately, later we came across another incident of the issue so it needed to be re-opened. We re-opened the issue and set the status to Open, but the resolution is still "fixed". I can't find out how to manually modify it. Being able to automatically reset the resolution when a ticket is re-opened would be a plus, but the base functionality that I am looking for is: at any point in time, with an issue in any status, how do I manually update an issue's resolution?
To have resolution automatically set when re-opening an issue, you could add a post-function on that transition on the workflow that sets this field to the value you wish.
Another option would be to make this field always required and allow users to set them up. To do so, all you need to do is:
This will make a window prompt to users every time they resolve/close/open an issue asking them to fill out resolution.
Please let us know if this helps you.
Resolution should always be driven by the workflow. In this case, you should add a workflow post function to remove the resolution when issues are reopened.
When resolution is on the screen, there is no option to clear it. So, doing it in the post function is the best approach.
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