How do I log in with admin account if one hasn't been created?

[Finny R]

I have just installed Jira client locally and it is asking for user/password. I did not set one up nor do I know the default admin account.

[Patrick Cartier [Candylio]]

If you installed the SDK the username/password are admin/admin

[Finny R]

yeah, that was the first thing I tried. no luck.

I did not install an SDK.

I installed the client which I downloaded from atlassian

https://www.atlassian.com/software/jira/download

file name: atlassian-jira-software-7.13.0-x64.exe

[Patrick Cartier [Candylio]]

Ok @Finny R.

When you were setting up Jira using the wizard did you indicate at any point a username or password?  If so you should use those, if not try your my.atlassian.com credentials.

If neither of those work try these steps in the documentation:

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html?_ga=2.222952027.1975728425.1544404650-1760366298.1538725681

Hope this helps!

[Finny R]

Hi, thanks for the replies.

Install did not prompt me for any user/password. I attempted the my.atlassian.com credentials without success. And as for the link you provided, I did read through that and it involved running queries. But then I'd have to figure out how do connect to the db. It seems like far too much work to demo software.

I also tried to uninstall/re-install and it takes me to the same login. :(

[Nic Brough -Adaptavist-]

I'm afraid the installers always ask for a username and password in order to create the admin user.  You can't get through them without it.

[Finny R]

Obviously that isn't true or there wouldn't be this post. I installed and reinstalled an no prompt to create user/pass either time.

[Finny R]

I ended up uninstalling Jira, cleaning the registry and reinstalling. This time it asked me to set up admin user. Not sure what happened on my first attempt.

[Nic Brough -Adaptavist-]

It does fall over sometimes, for varying reasons.  I've sailed through several installs which didn't seem to ask for an admin user for no good reason, and then they all fell over on the "install complete, now restart/login" step. 

I have no idea why we hit this problem. 

I just know that if an installation of an Atlassian system does not ask for you to create an admin login, then there's only two possibilites - either you've configured an external login, or there's something wrong with the install and it's lying to you about a good install.  And the easiest way to fix it is "scrub and start again"