How do I import/export from Jira on-demand to Jira on demand?

I need to copy a project from one on-demand Jira instance to another on-demand Jira instance. What is the best way to accomplish this activity? Is it relatively the same process as installed Jira to installed Jira? The on-demand documentation really doesn't cover this.

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Mauro Badii Atlassian Team Nov 07, 2013

Hi Brian,

You can perform a full export/import and then remove unwanted projects or do a CSV import of only that project. It will depend in if you can overwrite the Jira OnDemand instance or not.

Information about OnDemand imports are at: Importing Data

The 2 procedures to import are specifically in: Importing Issues

To export the full site you can go to your instance: https://---your-instance---/plugins/servlet/ondemandbackupmanager/admin

The CSV import requires a little more work with attachments specially, so if you can overwrite your instance I would suggest doing the full import and removing unwanted projects.


Mauro, where should an Atlassian OnDemand customer go to register their displeasure at this solution? It's really *not* a solution to the problem - we've got projects we care about in our instance, and need to move one project with more than a 1000 issues, sub-tasks, and epics from another instance we participate in into ours. Using the full-site import won't work for us, and using the csv import means we have to manually edit Issue ID/Parent ID relationships into the csv file, and there's literally *no* solution that I can find for resolving issue to epic links, which relegates us to doing that manually in the JIRA UI (completely and utterly suboptimal, for a time and efficiency standpoint).

It really doesn't seem like it's too much to ask to be able to smoothly migrate projects between OnDemand instances (obviously with some caveats or limitations).

There's currently a feature request to add this functionality to OnDemand that you can watch/vote on/comment on over at

The best method to accomplish this is to use an interim download instance per the instructions at

David, thanks very much for the pointers. Unfortunately I must continue to register my displeasure - if the best possible option is a wonky work-around that involves intermediate steps involving installing the standalone version of JIRA and multiple exports and imports, I hope you'll forgive me for thinking that that's really not a solution.

Does Atlassian provide paid support for instances like this? I wasn't able to find any references to it, but we'd probably be willing to pay Atlassian to migrate our project if it's this difficult for us to do so (although I still think it shouldn't require that level of involvement).

Atlassian does not, but we can recommend Expert Partners that do provide these services -

When I go to the export URL listed above, I get taken to this page: . When I log in, I get taken right back to that page.

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