How do I import/export from Jira on-demand to Jira on demand?

[Brian Watson]

I need to copy a project from one on-demand Jira instance to another on-demand Jira instance. What is the best way to accomplish this activity? Is it relatively the same process as installed Jira to installed Jira? The on-demand documentation really doesn't cover this.

[Mauro Badii · Accepted solution]

Hi Brian,

You can perform a full export/import and then remove unwanted projects or do a CSV import of only that project. It will depend in if you can overwrite the Jira OnDemand instance or not.

Information about OnDemand imports are at: Importing Data

The 2 procedures to import are specifically in: Importing Issues

To export the full site you can go to your instance: https://---your-instance---/plugins/servlet/ondemandbackupmanager/admin

The CSV import requires a little more work with attachments specially, so if you can overwrite your instance I would suggest doing the full import and removing unwanted projects.

Cheers!

[cori]

Mauro, where should an Atlassian OnDemand customer go to register their displeasure at this solution? It's really *not* a solution to the problem - we've got projects we care about in our instance, and need to move one project with more than a 1000 issues, sub-tasks, and epics from another instance we participate in into ours. Using the full-site import won't work for us, and using the csv import means we have to manually edit Issue ID/Parent ID relationships into the csv file, and there's literally *no* solution that I can find for resolving issue to epic links, which relegates us to doing that manually in the JIRA UI (completely and utterly suboptimal, for a time and efficiency standpoint).

It really doesn't seem like it's too much to ask to be able to smoothly migrate projects between OnDemand instances (obviously with some caveats or limitations).

[Dave]

There's currently a feature request to add this functionality to OnDemand that you can watch/vote on/comment on over at https://jira.atlassian.com/browse/JRA-31806

The best method to accomplish this is to use an interim download instance per the instructions at https://answers.atlassian.com/questions/128125/import-export-of-projects-from-other-ondemand-instances

[Mofuse User]

When I go to the export URL listed above, I get taken to this page: . When I log in, I get taken right back to that page.

[cori]

David, thanks very much for the pointers. Unfortunately I must continue to register my displeasure - if the best possible option is a wonky work-around that involves intermediate steps involving installing the standalone version of JIRA and multiple exports and imports, I hope you'll forgive me for thinking that that's really not a solution.

Does Atlassian provide paid support for instances like this? I wasn't able to find any references to it, but we'd probably be willing to pay Atlassian to migrate our project if it's this difficult for us to do so (although I still think it shouldn't require that level of involvement).

[Dave]

Atlassian does not, but we can recommend Expert Partners that do provide these services - https://www.atlassian.com/resources/experts