Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
I need to copy a project from one on-demand Jira instance to another on-demand Jira instance. What is the best way to accomplish this activity? Is it relatively the same process as installed Jira to installed Jira? The on-demand documentation really doesn't cover this.
You can perform a full export/import and then remove unwanted projects or do a CSV import of only that project. It will depend in if you can overwrite the Jira OnDemand instance or not.
Information about OnDemand imports are at: Importing Data
The 2 procedures to import are specifically in: Importing Issues
To export the full site you can go to your instance: https://---your-instance---/plugins/servlet/ondemandbackupmanager/admin
The CSV import requires a little more work with attachments specially, so if you can overwrite your instance I would suggest doing the full import and removing unwanted projects.
Mauro, where should an Atlassian OnDemand customer go to register their displeasure at this solution? It's really *not* a solution to the problem - we've got projects we care about in our instance, and need to move one project with more than a 1000 issues, sub-tasks, and epics from another instance we participate in into ours. Using the full-site import won't work for us, and using the csv import means we have to manually edit Issue ID/Parent ID relationships into the csv file, and there's literally *no* solution that I can find for resolving issue to epic links, which relegates us to doing that manually in the JIRA UI (completely and utterly suboptimal, for a time and efficiency standpoint).
It really doesn't seem like it's too much to ask to be able to smoothly migrate projects between OnDemand instances (obviously with some caveats or limitations).
There's currently a feature request to add this functionality to OnDemand that you can watch/vote on/comment on over at https://jira.atlassian.com/browse/JRA-31806
The best method to accomplish this is to use an interim download instance per the instructions at https://answers.atlassian.com/questions/128125/import-export-of-projects-from-other-ondemand-instances
David, thanks very much for the pointers. Unfortunately I must continue to register my displeasure - if the best possible option is a wonky work-around that involves intermediate steps involving installing the standalone version of JIRA and multiple exports and imports, I hope you'll forgive me for thinking that that's really not a solution.
Does Atlassian provide paid support for instances like this? I wasn't able to find any references to it, but we'd probably be willing to pay Atlassian to migrate our project if it's this difficult for us to do so (although I still think it shouldn't require that level of involvement).
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs