How do I groups different workflow statuses (example, Open, Re-open, Block, etc) into a new status?

In our workflow, we have created a few different ticket statuses that when we want to report on a more "abstract" way.

Example: I have the following statuses, Open, Blocked and Reopend, but i want to group all these together under Open and create a chart per status (pie chart) on the more abstract grouping. Similar for closed, i want to include in the closed all ticket that are fixed and resolved. I cant seem to find away to do that.

Can anyone help?

also is it possible to plot on one of the available charts per status the original estimate ?

thank you

1 answer

0 vote
Tayyab Bashir Community Champion Oct 24, 2017

Hi, 

You can create a JQL Query for and save it in a filter. 
For e.g you query could be something like
Project = "Test" and Status in (Blocked, Open, Reopened)

Now you try look into pie chart gadget and have your query display data accordingly. 

You can use "Pie Chart" gadget and have your pie chart be distributed against status or any other field you'd like
(For e.g)

Pie Chart.PNG

And you can look into "Pie Chart Workload" gadget and have your pie chart be distributed against status field per original estimate or remaining estimate, etc. 
(For e.g)

Pie Chart Workload.PNG

Thank you so much for the reply! regarding the second chart, I guess I can request from our administrators to make the gadger available. However, the first part of he issue is a bit more complicated. The problem is that even if I create the filter (i have), and show the pie chart based on the filter and per status, it shows the original workflow statuses. What I want could be explained as:

Project = "Test" and Status in (Blocked, Open, Reopened) As Open  statement. This is what i want, to be showing on the pie chart the "new" open not the existing workflow statuses

Tayyab Bashir Community Champion Oct 24, 2017

I'm afraid there is no functionality as such. 
Btw, if you are to combine all the status into one, how would a pie chart be useful to you then? 
Isn't it just going to a big blog of color saying the total count of however number of total issues that were in those 3 statuses. 

If you have scriptRunner installed then you could created a Scripted Custom Field, and get the total count of JQL query result returned in that field.

(Im not sure about this) but I think the scripted field might not appear in fields section (as one of the statistics) on which you can create a pie chart against. 

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