How do I groups different workflow statuses (example, Open, Re-open, Block, etc) into a new status?

[Anastasios Gerasimou]

In our workflow, we have created a few different ticket statuses that when we want to report on a more "abstract" way.

Example: I have the following statuses, Open, Blocked and Reopend, but i want to group all these together under Open and create a chart per status (pie chart) on the more abstract grouping. Similar for closed, i want to include in the closed all ticket that are fixed and resolved. I cant seem to find away to do that.

Can anyone help?

also is it possible to plot on one of the available charts per status the original estimate ?

thank you

[Tayyab Bashir]

Hi, 

You can create a JQL Query for and save it in a filter. 
For e.g you query could be something like
Project = "Test" and Status in (Blocked, Open, Reopened)

Now you try look into pie chart gadget and have your query display data accordingly. 

You can use "Pie Chart" gadget and have your pie chart be distributed against status or any other field you'd like
(For e.g)

And you can look into "Pie Chart Workload" gadget and have your pie chart be distributed against status field per original estimate or remaining estimate, etc. 
(For e.g)

[Anastasios Gerasimou]

Thank you so much for the reply! regarding the second chart, I guess I can request from our administrators to make the gadger available. However, the first part of he issue is a bit more complicated. The problem is that even if I create the filter (i have), and show the pie chart based on the filter and per status, it shows the original workflow statuses. What I want could be explained as:

Project = "Test" and Status in (Blocked, Open, Reopened) As Open  statement. This is what i want, to be showing on the pie chart the "new" open not the existing workflow statuses

[Tayyab Bashir]

I'm afraid there is no functionality as such. 
Btw, if you are to combine all the status into one, how would a pie chart be useful to you then? 
Isn't it just going to a big blog of color saying the total count of however number of total issues that were in those 3 statuses. 

If you have scriptRunner installed then you could created a Scripted Custom Field, and get the total count of JQL query result returned in that field.

(Im not sure about this) but I think the scripted field might not appear in fields section (as one of the statistics) on which you can create a pie chart against. 

[Donovan Greeff]

If you combine different status' into one you can account for how different teams run their process to suit them. 

Some may run kanban, whilst others run scrum, a few on Lean, A team on waterfall. Each of these teams have their own needs for managing their processes. 

So I ask, how is such a unconfigurable chart useful to you then? 

I personally do not like such siloed viewpoints, JIRA is a massively popular tool, you WILL come across many different ways to do something. Stop trying to dictate their direction into what you believe is right. 

[Evgeniy]

Hi

Hope, this will help

statusCategory = To Do  (Open)

statusCategory = In Progress  (in progress)

statusCategory = Done  (done)

https://community.atlassian.com/t5/Jira-Questions/Re-Filtering-by-status-category/qaq-p/597720/comment-id/197867#M197867

[Andrew Chawda]

Hi Udjin,

I want to create two dimension table using statusCategory field in Confluence dashboard...seems like this field is not available to use...any suggestion?