How do I filter tickets open between 5pm and 6am daily and week ends (friday 5pm monday 5am)?

Any tickets our NOC receives that's a priority 3 will prompt the NOC to search for a DBA at their desk, then move on to DBA onCall.

I want to know if there's a way to list tickets which occur only between 5pm and  6am week day and include saturday/sunday completely (Friday 5pm to Monday 6am).

 That would be based on the creation date.

Thanks

1 answer

Hi Nicolas,

I don't think that you can achieve that with native JQL for issues created during specific time interval on a random date. You can achieve this functionality for a limited (and small) timeframe - for example the last 3-4 days using the native time functions startOfDay/endOfDay()(e.g. for issues created during 6am - 5pm in the last three days you can use the following code:

(created >= startOfDay("-2d18h") AND created <= startOfDay("-2d7h"))
OR 
(created >= startOfDay("-1d18h") AND created <= startOfDay("-1d7h"))
OR
(created >= startOfDay("-18h") AND created <= startOfDay("-7h"))

Regards,

Peter

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