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How do I enable audio for JIRA training courses?

I recently purchased a few JIRA training courses and the audio doesn't seem to be playing on the videos. I tested the audio out on other websites (news sites, YouTube, etc) and there's no problem there. But when I log into my Atlassian account and begin the training courses, there's no audio. I completed the free courses for JIRA a few weeks ago and had the same problem, but those had captions/ subtitles so at least I knew what was being said in them.

I really hope someone can help me soon, I paid a lot of money for these courses and can only access them for 30 days.

1 answer

0 votes

The training courses are working for me.  Have you checked with a different browser, and made sure you are not muting or blocking the sound?

I actually sent an email to the Atlassian helpdesk and they told me that it had to do with certain browsers not supporting the training videos. I was using Firefox and ended up downloading Chrome, and now the videos' audio works perfectly! Thanks!

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