How do I disable incoming email?

We are using JIRA onDemand and would like to disable incoming email to prevent things like out-of-office replies from getting posted to issues.

In the system configurations, I deleted the "Comments from emails" mail handler but it gets added back in.

Is there a way to configure our JIRA onDemand to not accept incoming emails?

2 answers

0 vote

Hi Michelle,

in order to fix your issue you should open a support ticket to Atlassian (https://confluence.atlassian.com/display/AOD/Bug+Fixing+Policy )

In the meantime, did you try to set an invalid address/parameters as incoming mail? if you add a wrong port or username or password JIRA should be not able to read incoming email.

Hope this helps.

Regards,

Fabio

I did try setting invalid values, but that didn't work. Apparently, it is a bug in JIRA OnDemand.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

162 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you