Title says it all..
Under the 'Billing / Manage Applications' section of my JIRA instance, JIRA is listed, but 'Deactivate' is greyed out. Clicking on the 'Cancel my Site' takes me to my other trial license list (such as Bamboo) but these are server deployments.
Ah. I should have mentioned checking the archived ones too. Strangely, Atlassian seem to let you archive/un-archive licenses regardless of date. There's nothing to stop someone 'archiving' an active licence, which is confusing.
Anyway, glad you found it in the end. Was it called 'JIRA' or 'Atlassian Cloud'?
After clicking 'Cancel my site', you should be taken to the 'Licenses' page.
There you need to look for an entry where product says 'Atlassian Cloud', rather than JIRA. You can click to expand and choose 'Cancel subscription', as described in https://confluence.atlassian.com/cloud/cancellations-873871347.html
You might need to check the Evaluations tick box on the Licences page to see everything.
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