How do I delete my JIRA cloud trial account?

Title says it all..

Under the 'Billing / Manage Applications' section of my JIRA instance, JIRA is listed, but 'Deactivate' is greyed out. Clicking on the 'Cancel my Site' takes me to my other trial license list (such as Bamboo) but these are server deployments.

2 answers

1 accepted

Following my original steps I outlined, the license was listed under the 'Archived' list.. even though it's still valid until March.

Sam Hall Community Champion Feb 22, 2017

Ah. I should have mentioned checking the archived ones too. Strangely, Atlassian seem to let you archive/un-archive licenses regardless of date. There's nothing to stop someone 'archiving' an active licence, which is confusing.

Anyway, glad you found it in the end. Was it called 'JIRA' or 'Atlassian Cloud'?

Thanks, it was called "Atlassian Cloud (Monthly Payments)"

0 vote
Sam Hall Community Champion Feb 22, 2017

After clicking 'Cancel my site', you should be taken to the 'Licenses' page. 

There you need to look for an entry where product says 'Atlassian Cloud', rather than JIRA. You can click to expand and choose 'Cancel subscription', as described in https://confluence.atlassian.com/cloud/cancellations-873871347.html

You might need to check the Evaluations tick box on the Licences page to see everything.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

184 views 1 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you