How do I deactivate a user?

This question has been asked before and everyone seems to point to this document:

But when I login then I don't have an "Active" checkbox. I am the Administrator.

Please help.

4 answers

1 accepted

I found the answer to my question in documentation that is meant for Jira OnDemand and not the documentation that shows up when we Google the question. I can't find the page where I found this information but I think I got there by following the documentation links after clicking on the "?" icons within Jira.

Basic steps to disable/deactivate a user are:

  1. Go to User Management by clicking on the gear icon (top left)
  2. Click on the user ID itself (not Edit, Groups or other links)
  3. Edit the Applications section at the bottom of the screen
  4. Remove applications that this user can access by un-checking boxes.

This will only prevent access to a specific application for this user and keep the count of your user licenses down. To prevent this user from logging in, I simply changed the password because I still couldn't find a "deactivate" button.

A user without Application Access cannot login - they'll see the "Log In" link at the top right even after trying. In addition to removing Application Access, you should remove the user from any groups.

The best way to Google something like that is to include "OnDemand" in your search, ie JIRA OnDemand delete user or JIRA OnDemand deactivate user; it should be in the first few results.

0 votes

That was introduced in more recent versions of Jira. What version are you on?

I answered this in response to your comment on


If you're using OnDemand, you won't - those are documents for the download version of JIRA. Check out



Thanks David. Google suggestion is a good one. I had already removed this person from the groups.

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