How do I create an automation rule to update a custom field with more than one smart value?

Juliette Bramall November 14, 2024

I've created an automation rule which populates a custom field with an issue's last comment, using {{comment.body}}


I'd like to also include the 
{{comment.author}} and {{comment.created}} within the same field.

Firstly, is this possible? And secondly what's the syntax for this?

Thank you in advance.

1 answer

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Answer accepted
Florian Bonniec
Community Leader
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November 14, 2024

Hi @Juliette Bramall 

 

You can use multiple smart value in your automation. 

 

{{comment.author.displayName}} - {{comment.created}}
{{comment.body}}

 

Regards

 

Juliette Bramall November 14, 2024

Hi @Florian Bonniec 

Thank you so much! That's exactly what I was needing. 

 

Kind regards

Juliette 

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