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It's impossible for us to know how they would prefer to be contacted, or who they are.
I would ask other users of your Jira around you, the people who granted you access to it, or the person who told you to use that Jira.
If they are the administrators of the Jira you are trying to access, then yes.
I know Mojang use Jira for issue tracking, but I don't know who the administrators for it are individually.
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I'm trying to get my username, and Mojang told me to contact 'my Jira administrators', so I asked the Atlassian Community. I don't know who my administrators are, but I need to contact them.
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It's the same answer, you'll need to ask the administrators of the system you are trying to get into, and we, as a wider community of people here to talk about Atlassian, do not know who they might be.
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Yes, they probably are the administrators of their systems.
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