How do I comment on a closed ticket without reopening it?

I have Jira configued so that it can be edited when it is closed. This works great, with one exception. Whenever a user with Reopen privileges comments on a closed ticket, the ticket is auotmatically reopened. I've dug though all of our steps and transitions, and I can't find anything specific to commenting, and I've not found any indication that I can add "comment" can have any specific behaviors associtated with it.

How do I configure Jira so that users with reopen privileges can comment on a closed ticket without reopening it?

Thanks!

Matthew

2 answers

1 accepted

1 vote

By default, the issue is not reopened when you comment on it.

You are probably using a listener for that (I think the JIRA Toolkit Plugin) have this feature. Could you check it?

Hope that helps.

I'm not sure when this was added, but that was exactly the problem. Thanks!

We need this feature to re-open an issue when it's commented. how and where can I find this plugin?

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