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How do I change the profile visibility of another user as site admin?

I need to change the profile/email visibility for my Jira users in order for us to use a integration from a 3rd party tool.  However when I go in and log  in as the user and try to change that setting using this link: it just brings me to my own profile settings. How do I navigate to this page while logged in as my user?  

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Hello @Crystal Bantados

Thank you for reaching out.

Currently, only the user himself can change his e-mail visibility directly on their profile. It is not possible at this moment for Site-admins to change the e-mail visibility preferences form Managed users.

You can find more details about what changes an admin can make on this documentation.

We clearly understand how this functionality would be useful in some cases. That being said, we created the following feature request to allow this kind of customization:

Introduce more control over managed user profile and visibility settings 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let me know if you have any questions.

@Petter Gonçalves any update on this issue? we are trying to get the list of our users email in order to use the Jira API with our team

Hello @Petter Gonçalves 

We are interested in this feature too. Do you have any update about it?


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