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How do I change my email address in Jira

bill I'm New Here Jan 05, 2020

I went to my Atlassian Account | email page and changed my email address. It sent an email to my old email address which said:

Hi bill

You recently changed your email address in your Atlassian account. To confirm the change please check <new email address> to verify it's really you and complete the update.

The Atlassians

I then logged out and back in to Jira using my old email address and password and it was fine. However it would still not accept my password when trying to change the email address. Finally it informed me I had changed my email address too many times (I hadn't managed to change it at all) and I was prevented to change the email address for 24 hours.I checked the mail in my new email address and opened the email and clicked on the button that said "Verify my email address". It asked me for my password. I entered my Jira password but it would not accept it. I tried this a couple of times but with no luck.

Am I supposed to create a user with the new email address so I can change to this email address? I am totally confused here and would appreciate some advice.

2 answers

0 votes

Hi bill, 


Please raise a ticket on so that we can assist you. 


When selecting "What can we help you with", please select My account > Update account contact details. 

0 votes

Hello @bill

Did you receive an e-mail in your asking you to 'Verify' the account transfer? It should have been the normal process in this scenario:

  1. configure your account with the new email address
  2. visit you new email inbox
  3. verify the transfer through the received email
  4. access Jira with you new email
bill I'm New Here Jan 10, 2020

Hi Fernando 

Yes I did receive an email but the procedure that they told me to follow is pretty long and complicated so I'm just working around the problem at the moment.



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